frequently asked questions

  • The Enchanted Forest – A playground of like-minded individuals who come together each year for an all-immersive weekend of camping, fresh soul-satisfying electronic music, a fiesta of visual eye candy and a forest full of new friends!  An array of beautiful souls each adding their own vibration & colour to this mystical tale!

    The rules are simple:

    • Appreciate the moment
    • Give more than you take
    • Keep to our Terms & Conditions
    • Practice essential human virtues of compassion & empathy – UBUNTU
  • Just one small seed is all it takes. We planted it, and you are growing it!

    Our members’ database + guests who attended Enchanted Forest 2018 are considered Tier1 family. They receive an invite and are able to invite 3 friends to join them for Enchanted Forest 2019 (Tier2)!

  • The EQUINOX Experience is an invite-only event. Each year our family grows as our members are able to invite a few friends to join them.

    If you do not know a member and would like to join – REGISTER HERE

  • The EQUINOX Enchanted Forest bares many gifts – Family is one of them!

    If you would like to be a part of the of the experience – REGISTER HERE

  • If you attended our previous festival and have not received your invite yet please check your spam/junk mail or promotion inboxes.

    If you still cant find it please contact us HERE

  • These are our friends and family + new members who attended EQUINOX Enchanted Forest 2018. Every year, these new family members will be invited to our events, and can invite some friends to join them.

  • These are Tier 1’s guests and therefore have priority for tickets over ticket applications.

  • Thank You for your interest in our event.  Account verification takes time.

    Don’t worry – We haven’t forgotten you!

  • Yes, you can. If you are a Tier1 member you will have priority and always receive an invite to our upcoming events and annual festival. In order to keep your Tier1 status, you simply need to let us know if you can’t make our annual mid-February event. (For other pop-up EQUINOX events no need to RSVP)

    This is the only way you drop from Tier1 to Tier2.

  • YES – You will need to present your festival ticket on your phones (or printed) + official ID as prescribed in our T&C’s to be verified and gain access to the festival. There will be no exceptions to this rule!

  • NEW Ticket Registrations are restricted to 21’s and over. However, due to the nature of our invite portal, 18-21 years of age will be allowed if invited by a Tier1 guest.

  • Yes, but ONLY for FULL WEEKEND PASS! Strictly NO glass!

    NB – There will be NO alcohol allowed through the gate from 7am on Sunday 17 February 2019. BYOB (Bring Your Own Bar) is a Full Weekend ticket privilege. We do however ask that you refrain from bringing your bar to ours. Feel free to relax and have drinks at your tent/car, but please support our bar inside the production arena.

  • There will be various food stalls catering to all your culinary preferences. This includes exquisite vegetarian & vegan options.

  • Yes, we have built our own toilet and shower block which has both hot & cold water… keeping you fresh throughout the festival.

  • There will be a hop-on hop-off Tractor Ride Service running between the main gate, the dam & accommodation areas and the Enchanted Forest arena. This service is free and available approximately every 30 – 60 minutes. (Transport service timetable to be announced closer to the event)

  • We absolutely love pets but would prefer if you leave your furry friends at home as our venue has many of their own. Should it be absolutely necessary, please get in contact with us – HERE

  • Insert in GPS: Matroosberg Private Nature Reserve –> PRESS GO! Its that simple. NB Do not send your friends location pins from the venue. Those will take you on neighbouring dirt roads with no signal and you WILL GET LOST! Almost guaranteed.

    Look for signs!

  • Check your Promotions/Junk/SPAM. It might have gone there. ?Alternatively, Contact Us

  • Once purchased go My Account –> View Ticket.

    Kindly screenshot the ticket with QR code clearly visible. Sometimes the internet signal is extremely weak or intermittent in the area. We can easily look you up and assist.

  • Unfortunately, due to the nature of our event, we have a NO refund policy. However, if things change and you can’t make it – you can transfer your ticket to a friend from your My Account page on our website. All queries will be attended to 14 days after the event at the very latest. Thank you for your understanding?

    It is important to note that whoever receives your transferred ticket will be representing YOU! Should they act in an unsavory manner or cause disruption to the event and its attendees – this could negatively affect your invite status or privileges at future EQUINOX Experience events.

  • Yes. It is important to remember the person whom you transfer your ticket to will be representing you. Should that person misrepresent you or act in an unsavory manner  – this could impact your invitation to future EQUINOX Experience events.

  • Yes, your information is stored safely on our servers and only used for the purposes of EQUINOX Experience Festivals. In summary – your credentials will not be sold or given to any external party ever. Please read our Privacy Policy

    If you have any other questions that you would like answered, kindly message us HERE