frequently asked questions

  • A playground of like-minded individuals who come together each year for an all-immersive weekend of soul-satisfying electronic music, a fiesta of visual eye candy and a forest full of friends!  These beautiful souls, each with their own vibration to add to our mystical tale!

    The rules are simple:

    – Appreciate the moment

    – Practice essential human virtues of compassion & empathy

    – Give more than you take

    – Keep to our Terms & Conditions

  • A playground of personalities stemming from the principle “The fruit doesn’t fall far from the tree!” Each year our EQUINOX Family grows as our members are able to invite new friends of their own. (Tier 2’s) 🌳

    After attending the festival and being accustomed to our events ethos, these Tier 2 guests will be become Tier 1’s  and earn Tier 1 privileges.

  • If you do not know a member who could invite you, but know you will add to the magic and must be there – REGISTER HERE

  • A members database of friends who have been part of our epic journey!

    These Tier 1’s have first access to discounted tickets, first choice to on-site accommodation options, and able to invite 3 friends to join them.

  • These are Tier 1’s guests. These guests share the same priority privilige for festival tickets & on-site accommodation options, but unable to invite friends of their own…

    Once they have attended, these Tier 2’s will be upgraded to Tier 1’s

  • Yes, for the following:

    1. If you give your Unique Invite Code away to strangers.
    2. If you, or one of your invitees causes kak / problems.
  • Check your spam/junk mail or promotion inboxes.

    If you still can’t find it… please contact us HERE

  • YES – Name & ID must match your ticket details. You will need to present your festival ticket on your phone (or printed) + official ID as prescribed in our T&C’s to be verified and gain access to the festival. There will be no exceptions to this rule!

  • New Ticket Registrations are restricted to 21’s and over. However, due to the nature of our invite portal, 18 and above will be allowed if invited by a Tier 1 member

  • NO alcohol allowed through the gate from 7am on Sunday 17 February 2019.

    Exception: Full Weekend Ticket holders may bring their own alcohol through the gate on Friday & Saturday. (Strictly NO glass! – Cans and plastic only)

    Feel free to relax and have drinks at your tent/car, but please support our bar inside the forest.

  • Various food stalls catering to your culinary preferences. Fresh Smoothies, simmering coffee, wood fired pizza’s and other exquisite vegetarian & vegan options.

  • Eco-Friendly and naturally designed, this unique hand built block boasts spacious toilets plus a mix of hot & cold open air showers with a truely equisite view, both day or night!

    • – We provide biodegradable soap. Should you wish to use your own, please ensure it is eco-friendly.
  • Bring your bicycles or take a stroll! It’s a 1.5km walk from the forest to the dam.

    There will be a hop-on hop-off tractor ride running between the accommodation, dam & the Enchanted Forest approximately every 30 – 60 minutes. Don’t expect much, just jump on and ride! 😉 (Timetable at the event)

    If you must drive, the speed limit on the venue is 10km/hr.

  • We absolutely love pets but would prefer if you leave your furry friends at home as our venue has many of their own. Should it be absolutely necessary, apply for a pet permit – HERE

  • Enter EQUINOX Experience in Google Maps/Waze –> PRESS GO!

    Do not send your friends location pins from the venue. These will take you on neighbouring dirt roads with no signal and you will get lost!

    Shuttle transport available on request – Contact Us

  • Due to the nature of our event we have a NO refund policy. If you really really really can’t make it – you can transfer your ticket to a friend from your Quicket profile.

    It is important to note that whoever receives your transferred ticket will be representing YOU! Should they act in an unsavory manner or cause disruption to the event and its attendees – this could negatively affect your invite status or privileges at future EQUINOX Events.

  • Yes you can transfer your ticket to a friend from your Quicket profile.

    It is important to remember the person whom you transfer your ticket to will be representing you. Should that person misrepresent you or act in an unsavory manner  – this could impact your invitation to future EQUINOX Events.

  • Yes, your information is stored safely on our servers and only used for the purposes of EQUINOX Experience Festivals. In summary – your credentials will not be sold or given to any external party. Please read our Privacy Policy

    If you have any other questions that you would like answered, kindly message us HERE