Full payment required from one person only (no split payments).
Accommodation and Festival tickets are sold separately.
You must have a Full Weekend Festival ticket to utilise accommodation over the event weekend period.
Minimum of 2-nights for Friday & Saturday night. (We encourage staying Sunday night as well to fully experience our Sunday so we have offered 50% off Sundays price)
Unfortunately NO refunds on accommodation bookings, but if you cannot make it – kindly let us know and we will see what we can do to help you sell on your accommodation to other members.
On arrival at your Accommodation units, there will be an inventory list provided. Please do a quick check to make sure you are satisfied everything is there.
Should there be breakages (these things happen) simply mark off the breakages on the inventory list so we can have it replaced.
A 5% breakage deposit fee will be added to the booking fee of your accommodation. This will be returned to you in full within 7 days after the event, if everything is left the way you found it. Should you wish, this deposit fee can be donated to our Pay It Forward Program supporting the local community.
Neither EQUINOX Experience nor Matroosberg Private Nature Reserve will be held responsible or liable for any loss, theft or damage to any personal belongings of guests staying at the accommodation.
Lockers will be provided with regards to dormitory accommodation, however, your own padlock and key MUST be brought in order to secure your designated locker.
FIRE POLICY: Only members purchasing Accommodation from us will be allowed to utilise the inside and outside fireplaces at their respective accommodation units. We trust our members to be extremely mindful of the devastating effect an uncontrollable fire would have on the event and future events, but most importantly the venue. We ask accommodation holders from the bottom of our hearts – DO NOT leave fires unattended at any stage! When you decide braai/fire time is over and you want to head toward the Enchanted Forest.. please extinguish your fires properly.